Privacy Policy

Last updated: January 5, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

About Our Service

Alone is a paid safety service that provides automated check-in monitoring and emergency contact notifications. Our service is designed to help ensure your safety by sending regular check-in messages and alerting your designated emergency contacts if you fail to respond within a specified timeframe.

This is a subscription-based service that requires payment through our secure payment processor (Stripe) to access the full range of safety features, including automated check-ins, emergency contact notifications, and priority support.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to Alone, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Frisse Kater B.V., Derkinderenstraat 31, 1062BH Amsterdam.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Netherlands
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application or the Website or both.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Alone, accessible from https://alone.app
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Legal Basis for Processing (GDPR Article 6)

We process your personal data under the following legal bases:

Contract Performance (Article 6(1)(b)): Processing necessary for the performance of our service contract with you, including providing safety check-in services and emergency contact notifications.
Legitimate Interest (Article 6(1)(f)): Processing necessary for our legitimate interests in providing and improving our safety services, preventing fraud, and ensuring service security.
Consent (Article 6(1)(a)): Where you have given clear consent for specific processing activities, such as marketing communications.
Legal Obligation (Article 6(1)(c)): Processing necessary to comply with legal obligations, such as data retention requirements.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
Name (first name and last name)
Phone number
Date of birth
Address information (street, house number, postal code, city, country)
Emergency contact information (name, phone, email, communication preferences, address details)
Check-in schedule and response data
Subscription and payment information (via Stripe)
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To provide safety check-in services: To send automated check-in messages at scheduled intervals and monitor your safety status. This includes processing your check-in responses and triggering emergency contact notifications when check-ins are missed.
To process payments and subscriptions: To handle subscription payments through Stripe, manage billing cycles, process refunds, and maintain subscription status for our paid safety services.
To manage emergency contacts: To store and process emergency contact information, send notifications to contacts when safety check-ins are missed, and coordinate emergency response procedures.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You, and to provide our safety services. These include:
- Supabase: For database hosting and user authentication
- Stripe: For payment processing and subscription management
- Twilio: For SMS notifications to emergency contacts
- AWS SES: For email notifications to emergency contacts
With Emergency Contacts: We may share limited information (your name, phone number, and address) with your designated emergency contacts when safety check-ins are missed, as this is essential for the safety service we provide.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our specific retention periods are as follows:

Account and Profile Data

User profiles: Retained for the duration of your account plus 3 years after account closure for legal and safety purposes
Inactive accounts: Deleted after 3 years of inactivity
Emergency contact data: Retained for 7 years after account closure for safety and legal compliance
Subscription data: Retained for 7 years after account closure for legal and billing compliance

Check-in and Safety Data

Check-in responses: Retained for 2 years for service improvement and safety analysis
Missed check-in notifications: Retained for 7 years for legal and safety compliance
Emergency contact notifications: Retained for 7 years for legal and safety compliance
Check-in schedules: Retained for 2 years after account closure

Payment and Subscription Data

Stripe customer data: Retained for 7 years for legal and billing compliance
Payment history: Retained for 7 years for legal and billing compliance
Subscription status: Retained for 7 years for legal and billing compliance

Usage and Technical Data

Usage analytics: Retained for 2 years for service improvement
Log files: Retained for 1 year for security and troubleshooting
Cookies and tracking data: Retained according to cookie-specific retention periods (see Cookie Policy)

Legal Basis for Retention

We retain data based on the following legal grounds:

Contract performance: Data necessary to provide our safety services
Legitimate interest: Data for service improvement, fraud prevention, and security
Legal obligation: Data required by law (e.g., safety incident records)
Consent: Marketing data where you have given explicit consent

After the retention period expires, we will securely delete or anonymize your personal data unless we are legally required to retain it longer.

Transfer of Your Personal Data (GDPR Chapter V)

Your personal data is primarily processed within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. When we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

International Transfers

We may transfer your personal data to the following countries and organizations outside the EEA:

United States: For cloud hosting services (Supabase), payment processing (Stripe), and communication services (Twilio, AWS SES)
Other countries: As necessary for providing our services, always with appropriate safeguards

Safeguards for International Transfers

We use the following safeguards to protect your data when transferring outside the EEA:

Adequacy Decisions: We transfer data to countries that have been deemed adequate by the European Commission
Standard Contractual Clauses (SCCs): We use EU-approved standard contractual clauses with our service providers
Binding Corporate Rules: Where applicable, we ensure our partners have binding corporate rules in place
Certification Schemes: We work with certified organizations that demonstrate compliance with EU data protection standards

Your Rights Regarding International Transfers

You have the right to:

Obtain information about the safeguards we use for international transfers
Request a copy of the specific safeguards applied to your data
Object to specific transfers if you believe your rights are at risk

For more information about our international data transfers or to exercise your rights, please contact us at info@frissekater.nl.

Your Data Subject Rights (GDPR Chapter III)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right of Access (Article 15)

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and information about the processing.

Right to Rectification (Article 16)

You have the right to obtain the rectification of inaccurate personal data concerning you and to have incomplete personal data completed.

Right to Erasure ("Right to be Forgotten") (Article 17)

You have the right to obtain the erasure of personal data concerning you where one of the following grounds applies:

The personal data is no longer necessary for the purposes for which it was collected
You withdraw consent and there is no other legal ground for processing
You object to processing and there are no overriding legitimate grounds
The personal data has been unlawfully processed
The personal data must be erased to comply with a legal obligation

Right to Restriction of Processing (Article 18)

You have the right to obtain restriction of processing where:

You contest the accuracy of the personal data
The processing is unlawful and you oppose erasure
We no longer need the personal data but you require it for legal claims
You have objected to processing pending verification of legitimate grounds

Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.

Right to Object (Article 21)

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@frissekater.nl. We will respond to your request within one month of receipt. We may extend this period by a further two months where necessary, taking into account the complexity and number of requests.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy (GDPR Article 8)

Our Service is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16 without verifiable parental consent.

Age Verification

When collecting personal data from children under 16, we:

Verify the age of the user before processing their data
Obtain verifiable parental consent for data processing
Provide clear information about data processing in age-appropriate language
Allow parents to access, correct, or delete their child's data

Parental Rights

If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at info@frissekater.nl. We will:

Verify the child's age and your relationship
Provide you with access to your child's data
Allow you to correct or delete your child's data
Stop processing your child's data if you withdraw consent

If we become aware that we have collected personal data from a child under 16 without verifiable parental consent, we will take immediate steps to delete that information from our servers.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and GDPR requirements. You can contact our DPO at:

Email: dpo@frissekater.nl
Address: Frisse Kater B.V., Derkinderenstraat 31, 1062BH Amsterdam, Netherlands

Right to Lodge a Complaint

If you believe that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens - AP).

How to File a Complaint

You can file a complaint with the AP in the following ways:

Online: Visit https://autoriteitpersoonsgegevens.nl
By phone: +31 (0)70 888 85 00
By post: Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ Den Haag, Netherlands

Before Filing a Complaint

We encourage you to first contact us directly at info@frissekater.nl to resolve any concerns. We are committed to addressing your data protection concerns promptly and fairly.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: info@frissekater.nl
By post: Frisse Kater B.V., Derkinderenstraat 31, 1062BH Amsterdam, Netherlands
For data protection matters: dpo@frissekater.nl